{"id":13436,"date":"2026-09-23T10:39:23","date_gmt":"2026-09-23T08:39:23","guid":{"rendered":"https:\/\/usyncro.com\/?docs=shipping-messaging"},"modified":"2026-09-24T09:54:08","modified_gmt":"2026-09-24T07:54:08","password":"","slug":"shipping-messaging","status":"publish","type":"docs","link":"https:\/\/usyncro.com\/?docs=shipping-messaging","title":{"rendered":"Shipping messaging"},"content":{"rendered":"<p class=\"no-margin\"><b>Article content:<\/b><\/p>\n<ul>\n<li>\n<p class=\"no-margin\"><b><a href=\"#h_e7519618ac\" target=\"_blank\" class=\"intercom-content-link\">Send message to participants of the shipment<\/a><\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b><a href=\"#h_f51be9379e\" target=\"_blank\" class=\"intercom-content-link\">Replying to messages<\/a><\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b><a href=\"#h_45a4e3d6e0\" target=\"_blank\" class=\"intercom-content-link\">Create and reply to messages from the main screen<\/a><\/b><\/p>\n<\/li>\n<\/ul>\n<hr>\n<h1 id=\"h_e7519618ac\">Send message to participants of the shipment<\/h1>\n<p class=\"no-margin\">Within the shipment, you can create conversation groups with all the invited participants.<\/p>\n<p class=\"no-margin\">\u200b<\/p>\n<p class=\"no-margin\">To do this, locate the \u00ab<b>Messages<\/b>\u00bb tab at the top right of the shipment.<\/p>\n<p class=\"no-margin\">\n<div class=\"intercom-container\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/usyncro.com\/wp-content\/uploads\/68_image.png\" width=\"1402\" height=\"772\" style=\"height: auto;\"><\/div>\n<p class=\"no-margin\">Once inside, click on the \u00ab<b>New message<\/b>\u00bb button.<\/p>\n<p class=\"no-margin\">\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/usyncro.com\/wp-content\/uploads\/69_image.png\" width=\"1402\" height=\"772\" style=\"height: auto;\"><\/div>\n<p class=\"no-margin\">The following window will open, where you can set the <b>title <\/b>and <b>description <\/b>of the message.<\/p>\n<p class=\"no-margin\">Then, click the \u00ab<b>Change<\/b>\u00bb button to select the message recipients.<\/p>\n<p class=\"no-margin\">\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/usyncro.com\/wp-content\/uploads\/70_image.png\" width=\"1402\" height=\"772\" style=\"height: auto;\"><\/div>\n<p class=\"no-margin\">A window will open where you can select each person in the shipment who should be notified.\u200b<\/p>\n<p class=\"no-margin\">\u200b<\/p>\n<p class=\"no-margin\">Locate and select the email addresses of the people who should receive the notification.<\/p>\n<p class=\"no-margin\">\n<div class=\"intercom-container\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/usyncro.com\/wp-content\/uploads\/71_image.png\" width=\"1113\" height=\"826\" style=\"height: auto;\"><\/div>\n<p class=\"no-margin\">After selecting the recipients, click \u00ab<b>Save<\/b>,\u00bb and you will see a logo for each invited recipient at the bottom of the message.<\/p>\n<p class=\"no-margin\">\n<p class=\"no-margin\">Finally, click \u00ab<b>Save<\/b>\u00bb to send the message. <\/p>\n<p class=\"no-margin\">\n<div class=\"intercom-container\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/usyncro.com\/wp-content\/uploads\/72_image.png\" width=\"1402\" height=\"772\" style=\"height: auto;\"><\/div>\n<hr>\n<h1 id=\"h_f51be9379e\">Replying to messages<\/h1>\n<p class=\"no-margin\">When you are added to a conversation and receive a message within USYNCRO, enter the chat of the shipment to respond. You can do this through the notification received in the email or from the shipment itself by clicking on the \u00ab<b>Messages<\/b>\u00bb tab.<\/p>\n<div class=\"intercom-interblocks-table-container\">\n<table role=\"presentation\" style=\"border: 1px solid #c6c9c0; border-radius: 6px; border-collapse: separate; border-spacing: 0;\">\n<tbody>\n<tr>\n<td style=\"background-color: #e8e8e880; padding: 8px;\">\n<div class=\"intercom-container\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/usyncro.com\/wp-content\/uploads\/73_image.png\" width=\"1415\" height=\"675\" style=\"height: auto;\"><\/div>\n<\/td>\n<td style=\"background-color: #e8e8e880; border-left: 1px solid #c6c9c0; padding: 8px;\">\n<div class=\"intercom-container\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/usyncro.com\/wp-content\/uploads\/68_image.png\" width=\"1402\" height=\"772\" style=\"height: auto;\"><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p class=\"no-margin\">When you access the conversation, you will see a text box where you can write your response to the message, which will be visible to all invited members of the chat.<\/p>\n<div class=\"intercom-interblocks-table-container\">\n<table role=\"presentation\" style=\"border: 1px solid #c6c9c0; border-radius: 6px; border-collapse: separate; border-spacing: 0;\">\n<tbody>\n<tr>\n<td style=\"background-color: #e8e8e880; padding: 8px;\">\n<div class=\"intercom-container\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/usyncro.com\/wp-content\/uploads\/74_image.png\" width=\"1402\" height=\"772\" style=\"height: auto;\"><\/div>\n<\/td>\n<td style=\"background-color: #e8e8e880; border-left: 1px solid #c6c9c0; padding: 8px;\">\n<div class=\"intercom-container\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/usyncro.com\/wp-content\/uploads\/75_image.png\" width=\"1409\" height=\"778\" style=\"height: auto;\"><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p class=\"no-margin\">Type in the text box the reply to the message and click \u00ab<b>Save<\/b>\u00bb to send the message.<\/p>\n<p class=\"no-margin\">\n<div class=\"intercom-container\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/usyncro.com\/wp-content\/uploads\/76_image.png\" width=\"1402\" height=\"772\" style=\"height: auto;\"><\/div>\n<hr>\n<h1 id=\"h_45a4e3d6e0\">Create and reply to messages from the main screen<\/h1>\n<div class=\"intercom-container\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/usyncro.com\/wp-content\/uploads\/77_image.png\" width=\"1846\" height=\"772\" style=\"height: auto;\"><\/div>\n<div class=\"intercom-container\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/usyncro.com\/wp-content\/uploads\/78_image.png\" width=\"1822\" height=\"763\" style=\"height: auto;\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Article content: Send message to participants of the shipment Replying to messages Create and reply to messages from the main 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